Privacy Policy

About this Privacy Policy

This policy applies to information connected with your use of Slotum Casino, including information provided during registration, account activity, payments, verification, customer support and visits to our website. It is intended to give players in Australia a clear general explanation of the types of information an online casino may handle and the reasons for doing so.

Personal information means information that identifies you, or that can reasonably be connected with you. The information handled will depend on how you use the website and the services available to you. You may be able to browse some areas without providing identifying information, but account, payment, verification and support features generally require information that can be associated with your account.

By using the website or opening an account, you should read this policy together with the website terms and any notices displayed when information is collected. Where a particular feature has additional privacy information, that information may explain the feature in more detail.

The information we may collect

• Account details, such as your name, date of birth, contact details, username, account preferences and information used to manage your player account.
• Identity and verification documents or information, where needed to confirm identity, age, eligibility, account ownership or the legitimacy of activity.
• Payment and transaction records, including deposits, withdrawals, gaming transactions, payment method information, transaction references and related account history. Full payment details may be handled by payment providers rather than stored directly by the casino.
• Technical and device information, such as internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and information about how you use the website.
• Cookie and similar technology data, including pages visited, login status, session information, preferences, security events and interactions with the website.
• Communications and support information, including messages, requests, feedback, account questions and records needed to respond to you and maintain a reliable service.

How information is used

Information is used for purposes connected with providing and administering the casino service. The exact use depends on the information involved and the reason it was collected. We seek to use information in a fair and reasonable way and do not treat the collection of information as permission to use it for unrelated purposes.

• To create, verify, maintain and administer your account.
• To process deposits, withdrawals and other transactions, keep accurate account records and help identify unusual or unauthorised activity.
• To complete identity, age, security, anti-fraud, anti-money-laundering and responsible gambling checks where these checks are relevant to the service or required for compliance.
• To provide customer support, investigate questions, resolve complaints and communicate about account activity, service notices or important changes.
• To operate, maintain, test and improve the website, including understanding technical problems, performance issues and general usage patterns.
• To protect the website, players and the business from fraud, abuse, security threats, account takeover, automated attacks and other unlawful or harmful activity.
• To meet legal, regulatory, taxation, court or other official requirements that apply to the service.
• To send marketing communications where permitted and where you have provided consent or another lawful basis is available. Marketing messages should include a way to stop receiving further promotional communications.

Some information may be combined for security, account administration or service improvement. For example, account details may be considered together with transaction history, device information and verification results when assessing whether activity is genuine and whether an account can continue to use particular services.

Sharing and disclosure

Information may be shared when this is reasonably necessary to operate the service, complete a transaction, provide support, perform verification, manage security or comply with a legal requirement. Depending on the service involved, recipients may include payment and technology providers, identity or verification services, fraud prevention providers, customer support providers, professional advisers and other suppliers working on behalf of the website.

Service providers are expected to handle information for the relevant business purpose and according to appropriate confidentiality and security requirements. Information may also be disclosed to courts, government bodies, law enforcement agencies or other authorised parties when disclosure is required or permitted by law, or when necessary to protect rights, safety, the website or other people.

We do not use this policy to promise that information will never be shared. Some providers may process information in another country, depending on the systems used to deliver the website and related services. Where this occurs, reasonable steps should be taken to protect the information and support its proper handling.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to make pages work, keep you signed in during a session, remember preferences, support security and understand how the website is used. Some cookies may be placed by service providers that help deliver analytics, payment, security or other website functions.

You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and preferences may not be retained. Browser settings can usually allow you to delete existing cookies, block selected types or ask for confirmation before a cookie is stored.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures can include access controls, account security processes, monitoring, secure transmission methods, staff procedures and controls for service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and contact support promptly if you suspect unauthorised access.

How long information is kept

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, to manage the player relationship, deal with disputes, maintain business records, protect the service and meet legal or compliance requirements. Retention periods can vary according to the type of record and the reason it is held.

Closing an account does not necessarily mean that all information can be deleted immediately. Some records must be kept for a period required by law, including records connected with identity checks, transactions, security, fraud prevention or compliance. When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate.

Your privacy rights and choices

Depending on the circumstances and the law that applies, you may have rights relating to the personal information held about you. These rights are subject to reasonable identity checks and any exceptions that allow or require information to be retained. A request will be considered carefully, and we may need to ask for additional information to confirm that the request is genuine.

• Access: ask for access to personal information held about you and, where appropriate, an explanation of how it is being used.
• Correction: ask for information that is inaccurate, incomplete or out of date to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This right may not apply to records that must be kept for legal, security or compliance reasons.
• Marketing consent: withdraw consent to promotional communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided.
• Information about handling: ask questions about the types of information collected, the purposes for collection and the general categories of parties that may receive it.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@slotumcasino.click. Please describe your request clearly and include enough information for us to locate the relevant account or records. Do not send unnecessary payment passwords, security codes or sensitive information in an initial message.

We may ask you to confirm your identity before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person. If a request cannot be completed in full, for example because information must be retained or another person’s information is involved, we will aim to explain the relevant limitation in general terms.

Withdrawing marketing consent does not necessarily stop service-related messages. We may still need to send essential communications about your account, transactions, security, changes to the service or other matters required to administer your relationship with Slotum Casino.

Changes and questions

This Privacy Policy may be updated when the website, services, information practices or legal requirements change. The current version will be made available on the website, and the updated date or other notice may be displayed where appropriate. You should review the policy from time to time, particularly before using a new feature or providing new information.

If you have a privacy question, believe that information has been handled incorrectly, or want to exercise one of the rights described above, contact support@slotumcasino.click. We will consider your request and respond using the information available to us and the requirements that apply to the request.

This policy is written in general terms because the information handled can differ between players, services and account situations. It does not remove any rights or protections that cannot lawfully be excluded. If another privacy notice applies to a particular service, that notice should be read together with this one.